Terms of Service

1. YES Live Course Requirements
1.1.
You must be at least 15 or older to participate in YES Live Courses.1.2. You must have a desktop computer, laptop, tablet, or smartphone (with a camera and microphone) and a stable Internet connection to participate in YES Live Courses. You will be sent all the details on how to log on and participate in live classes on Zoom as well as access to prerecorded lessons (for Combo Courses).1.3. Your level of English must be upper-intermediate and above. You may be asked to complete a diagnostic test before the program starts. In case of unsatisfactory test results, YES Live reserves the right to cancel your enrollment by refunding 100% of course fees.

2. Course Availability and CancellationEvery attempt will be made to place you on the course of your choice. In the unlikely event of YES Live being unable to run your chosen course, you will be offered an alternative course/dates or a refund.

3. Cancellation and Refund Policy – Your Right to Cancel
3.1.
If your plans change and you need to cancel or postpone your course, contact us 2 business days or more before your class starts. You can either choose to hold a credit with us (good for one year) on other YES Live Courses, OR you can opt for a full refund to the original form of payment.3.2. If you are not 100% satisfied with the course, you can cancel within the first 7 days of the course starting date. You will receive a refund (minus a $25 book fee). No refunds are available if you simply did not attend the course and would like to cancel within the first 7 days.3.3. After 7 days of the course starting date, no refunds are available.For all cancellations and refunds, you should notify YES USA in writin. YES Live will process the refund request within 4 weeks of receipt.

4. Code of Conduct
4.1.
You are expected to attend live lessons regularly and on time.4.2. In the event you cannot attend one or more live classes, you must notify YES Live in advance. You will be required to watch the recorded lesson at your earliest convenience to make up for the missing lesson(s).4.3. You must keep your camera on during live lessons so you can participate fully. If you have any technical difficulties or any other issue that prevents you from doing this, please let us know in advance.4.4. You are expected to actively participate in live lessons (and watch online lessons Combo Courses).4.5. You are expected to complete all home tasks assigned by the teacher in a timely manner. YES Live Course is quite intensive and requires a considerable commitment in terms of study outside the classroom. It will not be possible during this course to take a vacation.4.6. You must respect teachers and fellow students and behave in ways that are accepting and nondiscriminatory of others — particularly with respect to race, color, sex, religion, disability, socioeconomic status, age, physical characteristics, sexual orientation, and language. YES Live reserves the right to remove any student at our discretion.4.7. You must not interrupt the teacher during the lesson and wait for your turn if you have any questions or comments.4.8. Follow any other rules introduced by the teacher during the first class.

5. Force MajeureNeither you nor YES Live shall be liable in the case of a breach of this agreement if the cause is beyond reasonable control of the parties or an event of force majeure.

6. Privacy
6.1.
You allow YES Live to use your personal information, including (without limitation) videos and photographs for promotional and marketing activities of YES Live, including (without limitation) our website, brochures, Facebook, Instagram, and similar other marketing sources. YES Live will never sell or rent out your information and employ all measures of industry standards to protect your information from misuse.6.2. All YES live materials, including pre-recorded videos and recorded live lessons in all forms are copyrighted and must not be shared, distributed, or published.

7. Important Notes
7.1.
YES Live Courses do NOT include the test. If you would like to book the test, please visit this website or contact us for further assistance. Register approximately 4 months before your desired test date.7.2. All hours are “academic” hours that are equal to 55 minutes.8. ContactYou are obliged to contact us at the following email address in case of any complaint or request: yesprep@yesusa.com

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